Terms & Conditions

Payment by PayPal only please.

Dispatch will be within 2 days of cleared payment and I will notify you by e-mail when posted. Delivery to mainland UK only.

Customer Service Policies

I aim to provide excellent customer service. Please note that all items are handmade from vintage patterns so have attempted to give the best size descriptions. Please be sure of your measurements – I don’t ask or tell so if you have any queries about a particular piece, please feel free to e-mail first.

If you do experience a problem, please contact me and I will do my best to resolve the problem as quickly as possible.

Returns Policy Details

Returns are accepted provided that the goods are returned in the same condition as when sold. A full refund will be given through PayPal, but the buyer must pay return postage.

Returns must be posted back within 14 days and contact made within 7 days outlining reason for return.

I will issue the refund when the goods have been physically received and checked.

Items Lost or Damaged in the Post (if the unfortunate happens)

I will offer a full refund if your item is lost* or damaged. Refunds will cover the item and original postal charge.

On the day I post your item I will send you an e-mail ‘notice of dispatch.’ You will be able to estimate the date of delivery of your item.

If your parcel has not arrived or is damaged, please contact me to check dispatch details.

*Please note: as the Royal Mail will only describe an item as ‘Lost’ when it has not been delivered after 15 working days after the expected day of delivery, I am unable to pursue the case with the Royal Mail until this time has passed.

When posting, I obtain a stamped ‘Certificate of Posting for all items, which provides some insurance if the item is missing, and I will be able to complete a ‘Lost-Item Claim Form’ from the Post Office. If you agree, I will complete this form. The form will ask for your details-name, address, e-mail address, item description etc., and you may be contacted by the Post Office to confirm the details you have supplied. Alternatively, you may prefer to make the claim yourself.